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| Frequently asked Questions? |
Here you will find many frequently asked questions and answers about mobile technology. Use the main FAQ question listed below for information relating to these general categories. If you have a question that isn't answered here and is related to mobile technology then e-mail OnlineTradeCentre.com Information.
Text Message
Mobile e-mail
Global Roaming
Voicemail
Mobile Contents
GPRS Technology
MMS Technology
 What is text messaging?
Text messaging, or SMS (Short Message Service), lets you send and receive short written messages through your phone to and from other compatible UK mobile phones.
What equipment do I need for text messaging?
To receive and send text messages you just need the right kind of phone. Most of today's phones are compatible with the service.
Can I send text messages to foreign networks?
Yes. You can text to any compatible phone on any network that allows text messaging.
What is mobile email?
Mobile email lets friends and colleagues send email from their computers straight to your phone, and you can email anywhere in the world without having to use a PC. In fact anyone with an email account can now reach you.
What is 'roaming'?
This lets you make and receive calls while you're abroad by connecting them through a network in the country you're visiting. Your home network would need to have an agreement with the network you are visting in order for you to roam.
How much will it cost to use my phone abroad?
Although there is no set up or connection charge, you may be asked for a deposit. Your call charges will depend on the country you're in and while you're abroad you'll have to pay for the calls you receive as well as those you make.
How do I arrange to use my phone abroad?
You'll need to contact your network operator prior to travelling.
Do I need a special phone to use abroad?
Phone networks in different countries use different frequencies,so depending on where you're going you might need a dual band phone. Most newer phones are dual band and will automatically swap between the frequencies available. However, you may still not be able to use your phone in the USA, where some networks use 1900MHz (in which case you will need a tri-band phone)
What is voicemail?
Voicemail is an answering machine for your mobile. It takes a message if you're on another call, if you can't take a call, or when your phone's switched off.
How do I set up voicemail?
Voicemail is generally set up and ready to use when you buy a package. However if you are having difficulty then contact your network operator.
How do I use voicemail?
Just press and hold the voicemail key and you'll hear any new messages followed by a recorded menu of options. Read the mobile handset manual to find the voicemail key.
How do I know if I have messages?
A message or an indicator on your phone shows you've received a voicemail message.
How do I check my messages?
Just press and hold the voicemail key (read mobile handset manual to find voicemail key) on and you'll hear a recorded menu of options. Your voicemail will play any new messages and you can hear saved ones.
How do I record a personal greeting?
A personal greeting lets callers know they're through to the right person. To record your personal greeting, call your voicemail, listen to the announcement and select option for recording a personal greeting. Record your message. It's simple to do it again if you don't like it.
What are diverts?
Diverts are settings in your phone which tell it how to deal with incoming calls. You could divert all calls (or all unanswered calls) to voicemail, or you can divert calls to another number ( Unless you change your call divert settings they will divert calls to your voicemail if you are unavailable.
I can't get my voicemail, what's wrong?
1) You may be in an area that has variations in coverage, or is temporarily congested.
2) If you are a pre-paid customer you may not have sufficient credit.
3) Your account may be suspended. If you're still having problems, call your network operator.
What is an operator logo?
Your phone will normally display the name of the network to which you are connected on the screen at all times. A graphic file can be sent to your phone to display instead of the normal text. This allows you to identify your phone at a glance. There are some funky graphics available for download on our Logos & Graphics page.
What is a group logo?
Some models of phones allow you to order numbers from your phonebook into groups. For example family members may go into one group, while work colleagues may go into another. You can associate an image with each of these caller groups, so when a member of the group calls that image will appear on your screen. You can then decide whether or not you want to answer. We have a great selection of designs for all groups on our Logos & Graphics page.
What is a picture message?
Picture messages are like caller group icons and operator icons in so much as they display graphics on your phone. Picture messages are larger than caller group icons and operator icons and they can be sent from your phone to other compatible phones, you also have the option to add text to the picture. There are some funky picture messages available on our Picture Messaging page.
What is MMS?
MMS stands for Multimedia Messaging Service which enables people to send pictures and multimedia messages to each other. MMS offers an increase in mobile-to-mobile messaging capabilities by enabling colour pictures, animations, audio and video clips to be sent along with text. You can create and send MMS messages from our website.
What is a mobile wallpaper?
These are background pictures that can be stored on your mobile phone. Personalise your phone by downloading exciting colour wallpapers from our large selection.
What are Polyphonic Ringtones?
Polyphonic Ringtones are a great improvement compared to the mono tones. They will make your mobile sound more like an orchestra than a screaming bird. Mono tone handsets can only play a single note at a time, but a polyphonic handset can play several notes all together at the same time ? a musical chord. You can download from our large selection of Poly Tones from this website.
How do I download java games?
Ordering a new game for your mobile phone is very easy. All you need to do is choose your game from our Java Games page, then just make a note of the ID number and call us to order it. Java games offer you a great way to pass time while on the move (e.g train or bus journeys).
What is Voicemail?
All mobile phones subscribers are automatically given access to a voicemail service. It is sometimes referred to as a Mobile Answer Phone. Your voicemail service records messages on your mobile phone, when you are not available or do not wish to take a call. Your can personalize your voicemail service by recording a personal greeting. The caller will hear this greeting before they leave you a message.
How does Voicemail greetings work?
You no longer need to have the boring standard greeting on your voicemail, with Voicemail Greetings you can customize your voicemail. MobileGuru offers a wide range of voicemail greetings all of which are unique to our service. You can transfer any of these to your mobile phone for use as your own voicemail Greeting. To transfer your chosen Voicemail Greeting you will need to know your mobile number and your voicemail pincode.
What is text to speech message service?
The Text to Speech Messaging Service allows you to play a text message in speech format to someone's telephone. Use this link to create your own text to speech message.
What is phonesnaps?
You can create your own unique mobile logos using your favourite pictures or images. This can be done by downloading our free program. You don?t need any data cables or technical knowledge of your handset to use this application.
What is GPRS?
GPRS (General Packet Radio Service) is a method of accelerating data transmission speeds for mobile communications. Faster connections mean information delivery speeds approaching that of PC modems. GPRS is a crucial stepping stone towards the even faster speeds of third generation (3G) of mobile services.
What can GPRS do?
It offers the potential for faster downloading and exchanging of information giving users more convenient wireless connections for data, fax and internet calls.
Do I need a new phone to use GPRS?
Yes. You'll need a GPRS-compatible device. You will be able to connect existing laptops and PDAs (Personal Digital Assistants) using plug-in GPRS data cards.
Will GPRS affect my existing mobile phone service?
No.
What is MMS?
MMS stands for Multimedia Messaging Service which enables people to send pictures and multimedia messages to each other.
What does it offer?
MMS offers an increase in mobile-to-mobile messaging capabilities by enabling colour pictures, animations, audio and video clips to be sent along with text.
How will I benefit from this service?
This will open the door to content-rich applications and services such as electronic postcards, animated cartoons and multimedia presentations.
If you have a question that isn't answered here and is related to mobile technology then please email us at info@OnlineTradeCentre.com.
Last updated on: 2008/01/01
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