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| Warranty & Return Policy |
Warranty Terms and Conditions 100% satisfaction guarantee
Product quality is a top priority for Grand Dragon Inc.® Grand Dragon Inc.® offers 6-month warranty against defects for all products sold from the date of receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.
Pre-shipment Quality Assurance Check
Grand Dragon Inc.® checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.
For small orders and samples, Grand Dragon Inc.® executes the quality assurance check for all products. For large orders, Grand Dragon Inc.® uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.
Screening Vendors and Factories
Grand Dragon Inc.® may use third party assembly factories to produce the products and periodically screen vendor and assembly factories to maintain highest quality standard. Each quarter and whenever needed, Grand Dragon Inc.® will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.
Factories that do not meet Grand Dragon Inc.®'s high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All suppliers' quality data will be permanently stored in Grand Dragon Inc.®'s database for future reference for making online shopping a better place. We are very keen in selecting the factory or the vendor and all product are check and rechecked thoroughly to meet the top most quality level.
Warranty Period Start Date
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.
Warranty Terms for Bad Pixel in Large LCD Panels
Since a 19" LCD display contains 3,932,160 pixels, having a few "bad" pixels is not considered a defect. Grand Dragon Inc.® uses the generally accepted industrial bad pixel policy for all its products with large LCD panel. Bad pixels are defined as pixels that do not light up (dead pixels) or pixels that are stuck at certain color (stuck pixels). Some bad pixels can easily be fixed with pixel flashing software while others need to be replaced. Having found a dead pixel in a LCD does not mean it will have more bad pixels in the future.
Significantly Not-as-described Items
Significantly not-as-described items include completely different items, wrong memory capacities, wrong localized formats, and product colors that are different from what buyers explicitly request. Grand Dragon Inc.® does not accept returns of goods due to difference in packaging, associated accessories, or product color unless customers explicitly indicate the requirement in writing in their order comments.
Before Returning Items
Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at info@onlinetradecentre.com before initiating complaints with your online payment or credit card payment providers.
Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will replace the item which you have purchased.
Procedure for Returning Goods
- Customer mail our support staff at info@onlinetradecentre.com detailing product model number, nature of the problem, date of purchase, and a step-by-step description of how to reproduce the problems.
- Grand Dragon Inc.® offers technical help and possible solutions. If the issues are not resolved, we will replace the product.
- Customer should immediately return the items by normal post office air mail. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included.
- Grand Dragon Inc.® receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.
- Grand Dragon Inc.® checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.
The returned products must be received by Grand Dragon Inc.® within 30 days from the date of purchase. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.
Handling Returned Items
Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, Grand Dragon Inc.® will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.
If Grand Dragon Inc.® verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, Grand Dragon Inc.® reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.
In the rare case that buyers return similar items purchased from other vendors, Grand Dragon Inc.® will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.
Return Shipping Cost Responsibility
For significantly not-as-described items shipped to buyers, Grand Dragon Inc.® will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to Grand Dragon Inc.® and Grand Dragon Inc.® is responsible for the shipping cost back to the customer.
For frequent buyers or contracted distributors, Grand Dragon Inc.® advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department at info@onlinetradecentre.com for more detail in setting up a product service schedule.
Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department that it is defective originally. If the original payment is made using PayPal or credit card, refund will be made via the same way.
Last updated on: 2008/01/01
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